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Returns, Refunds, and Shipping

Returns, Refunds, and Shipping

IN-STORE RETURNS AND ONLINE RETURNS

We offer a 7-day money-back return policy from date of purchase with authorization code, original packaging, and receipt. If an item is returned worn, damaged, or has been altered you will only receive a refund for 25% of your purchase. This is because we can not resell damaged, worn, or jewelry that has been altered by another jeweler. Subject to quality control inspection. Custom and special orders cannot be returned.

Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item.

Bring the item with the original sales or gift receipt into any of our store locations.

Our staff will inspect your return and issue a refund to the original card. If the purchase was made in cash or check: a company check will be issued in 3-5 days or a gift card for the amount of the return.

All watches sold by Henri’s come with a 7-day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed. All watches sold by Henri’s come with a seven day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed. Watches must be returned with their original boxes and any paperwork. If the watch is returned with the original box or paper work, Henri's reserves the right to only refund 25% of your purchase.  Jewelry and accessories must be returned in the packaging it was received in and never worn or show signs of any use.

Include the original sales or gift receipt.

If an item is returned worn, damaged, or has been altered you will only receive a refund for 25% of your purchase.  This is because we can not resell damaged, worn, or jewelry that has been altered by another jeweler. 

Once the items are received and inspected by our team. Henri’s will begin your refund. 

ONLINE RETURNS

We offer a 15-day money-back return policy from the date of delivery with authorization, original packaging, and web packing slip. Subject to quality control inspection. If you are unsatisfied with your purchase for any reason, please do not attempt to ship items back to us without contacting [email protected] to obtain a Merchandise Return Authorization code. Custom and special orders cannot be returned.

Contact [email protected] prior to shipping back your return. We will provide you with a prepaid label that ensures the item is insured during the return process. Items shipped using your own label may not be refunded if lost in transit. Email [email protected] to contact our Customer Service Representatives who will verify your order and help you prepare the item for return.

Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item. Items shipped back without the original packaging are subject to a restocking fee of $25.

All watches sold by HENRI's LLC Jewelers come with a seven day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed. Watches must be returned with their original boxes. Jewelry and accessories must be returned in the packaging it was received in and never worn or show signs of any use.

Include the original sales or gift receipt.

Attach the shipping label from your web packing slip to the outside front of the box.

You will be notified via email when we receive the item and inspect it. Your refund will be credited to your original payment method.

SHIPPING CHARGES

Shipping charges at the time of purchase are non-refundable.

GUARANTEED TRADE-IN

The purchase of Henri's Select Diamonds comes with the assurance that you will receive the full purchase price on a new diamond, as long as the new diamond is at least the original purchase price plus 50%.  The trade-in amount will be based on the purchase price for the center diamond only.  Mountings are excluded from the trade-in policy and do not count towards the original purchase price or the new diamond price. However, if you want to keep the original style of your first ring. Henri’s will remake the original mounting to fit your new diamond at no charge. Henri’s other collections simply have to double the value of their original purchase, this can be applied towards any new purchase. 

Guaranteed Trade-in for Lab Grown and Natural H.P.H.T Diamonds 

The purchase of Henri's Select Lab Grown ( Cultured ) or Natural H.P.H.T Diamonds means that you will receive a value of the diamond at time of trade, as long as the new diamond is at least the original purchase price plus 50%.  The trade-in amount will be based on the purchase price for the center diamond only.  Mountings are excluded from the trade-in policy and do not count towards the original purchase price or the new diamond price. However, if you want to keep the original style of your first ring. Henri’s will remake the original mounting to fit your new diamond at no charge. Henri’s other collections simply have to double the value of their original purchase, this can be applied towards any new purchase. The reasoning behind this guarantee: Lab Grown Diamonds are still considered diamonds. However, like anything that can be produced by a laboratory can gain or lose value over time.

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